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Marty Dickinson is the president of Here Next Year and lead instructor for our Video In Practice (VIP) classes. Students follow a proven curriculum to learn and practice web-based video and live video in a live virtual setting. Emphasis is placed on using videos to promote one's business and increase leads and sales using live video.

12 Responses

  1. Donna

    This is a well-framed argument for promoting personal service and hands-on attention to the heart of a modern business, the people!

    No one likes to feel like they are just a customer number, personalized service is well worth the extra investment of time and money.

    The problem I’ve found so far with a big hosting company, personally, is that it is so confusing to get all the bits and pieces together for launching your own site, and the customer service is not particularly helpful if you don’t already know what you are doing.

    1. That’s a great point Donna. There are a lot of pieces to the puzzle for sure. And, it’s getting more and more complex all the time. Unfortunately, that’s what will make offers by big hosting companies all the more sexy to those that are not in-the-know.

  2. Marty,

    Great post and idea. But you didn’t say who hosts your servers, i.e. your backend? Local? Amazon? Hardware is physical, so somewhere with some company you have your servers running.

    Yes, the “volume” discounts are putting my business at risks, but I’m interested in learning more.

    1. Thanks for the comment Kevin. Our servers are at East Solid. It’s kind of like Rack Space but smaller. I didn’t bring that up in this particular blog post because most people wouldn’t attempt to go get a website hosted there unless you’re interested in a self-managed dedicated server. We have our own internal server guys to manage our servers. But that’s all for another blog post someday 🙂

  3. […] Why Big Website Hosting Companies are Failing You […]

  4. […] Why Big Website Hosting Companies are Failing You […]

  5. I’ve been fortunate that my large bandwidth using site has been hosted for 7 yrs with zero issues. Customer service talks to me like a human when early on I knew nothing about anything. ICD Soft – A company almost no web person knows about for some reason – I always choose smaller 😉

    More interesting to your point of the future is that when the company that hosts my database and also has good customer service announced web hosting I jumped on it beta even having said what I mentioned above. Reason: they are dedicated to my executive recruiting business specifically. Minor issues solved promptly and with gratitude to a business owner who they know because of their product I use. Zoho is brilliant I tell you!

    1. Congrats David! So many people go years without seeing good customer service by their hosting provider. And, it’s an interesting addition there about niche-specific hosting. Thanks for that comment.

  6. Jeff

    Before the cloud revolution I started seeing “Semi-Dedicated Hosting” pop up. This allows you to be on a server with x amount of other people. Depending on how much you pay is how many other people on your server. With your normal shared hosting you are looking needing 50+ people just to break even let alone to make a profit. By using a host with a higher fee you can keep some of the rift raft out along with less sites eating up the same resources your website uses. Spammers are going to use the cheapest thing out there. Paying that little extra will pay off in the long run.

    Servers go down just like your car breaks down. It’s a part of life. It kills me when the host sidesteps telling us the problem and what they are doing to fix it. As a “nerd” I want to know what happened and the deeper the details the happier I am. When DreamHost over billed their customers on accident they admitted it, apologized and offered to make it right. Along with that they explained how it happened. 64bit, modules, interfaces oh my! This is something you often get from the smaller companies and sometimes with the bigger players.

    You get what you pay for.

    1. “You get what you pay for definitely applies to web hosting.” Good share Jeff!

  7. Dainna

    I switched to a BIG hosting service a few years ago. As time went by, they punished me by disabling my web sites, whenever they felt they needed for me to upgrade my service. On several of these occasions, they ruined my MySQL-based discussion Forum, requiring me to hire an outside, mySQL person to repair the Forum each time. In early May, something happened on their servers, and they restore from a nearly three year old backup which they for some reason, had. This left me with inaccurate product descriptions, pricing, and a 2-for-1 customer offer I had created to get rid of old inventory, which had been long discontinued. Worse, though, their Restore contained old versions of WordPress, which had known vulnerabilities to hacking, phishing, etc. And the first time one of my URLs was used for a phishing attack, they took every web site I own off line. Their tech people refused to help me to figure out which files were the problem; it took 5-6 iterations of “I am sure all the bad files and phish files are all removed now”, site returned to active, and then taken down again a day or so later. “Your site, your problem to solve” Needless to say, the mySQL Forum was almost irrepairably damaged after all of this; the Forum was off line for a month. It had become a life-or-death discussion Forum for many people, and now it was virtually permanently ruined. Only because my daughter and several of her friends attacked the hosting company on Twitter, did they finally agree to help. The Forum cost me some very expensive outside tech help, to repair. My primary sites are very simple. I need hosting that I can trust, and once in a while, tech support I can trust.

    1. Wow, Dainna, you got just about everything that could go wrong with a hosting company to go wrong. I’m responding to your other email now about hosting on our HereNextYear servers, so hopefully better times are ahead for you. Sounds like there’s nowhere to go but up!

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