BE the Superhero Your Customers NEED
After six episodes of my new Positive People Progressing show, we brought it all together with a very special episode about customer engagement and doing a better job with your customers and clients.
I really had to have a world class recognized expert for this topic and I didn’t have to look far to find Scott Friedman, CSP.
My goal with this live interview with Scott Friedman was to learn more about customer engagement and learn from Scott some specific things we can do to engage with our customers and, as our event title described, “BE the SUPERHERO Your Customers NEED.”
Benefits of Customer Engagement as Discussed in the Show
- Improve customer loyalty
- Increase sales
- Decrease competition influence
- Develop brand evangelists
- Decreased poor reviews
- Increases 5-star reviews
- Create RAVING Fans!
Listening to Your Customers is the Key to Long-Lasting Business Relationships and Customer Loyalty
Engaging with your customers and really listening to them instead of just hearing them has several benefits. Many of them were covered in-depth in my interview with Scott Friedman, CSP, as you will see in the video.
Join Us LIVE Every Wednesday
Watch the recording of episode #008 from October 7, 2020, where I interview Merav Richter discussing storytelling tips for non-fiction book writing.
Your first step is to join the Facebook Group where all of our interviews are conducted live every Wednesday. Ask questions in the comments area during the show and we will answer them live.